FREQUENTLY ASKED QUESTIONS

Knowledge is power

We level the playing field for providers, hospitals, and RCM vendors fighting back against incorrect denials.

FAQs

What makes Protego Guardian different?

Payer policies, local coverage determinations, and plan documents are constantly changing, ultimately determining what is covered and under what circumstances. Protego inserts the relevant policies, in real time, directly into the workflow to prevent denials and address AR. We maintain those policies so your team can focus on what they do best.

How long does implementation take?

Most products can be operational within minutes of signing, with teams averaging just 30 minutes of initial training to start using the platform. Most groups are analyzing claims and preventing denials on day one.

Does Guardian work with our EHR (AthenaOne, eCW, ModMed, AdvancedMD, gGastro, etc.)?

Guardian integrates with most major web-based EHRs without disrupting your current workflow. There's no rip and replace, no downtime, and no complex technical integrations required.

Who makes the final decision on claims and appeals?

Your team does. Guardian surfaces the problems and the solutions, but your staff always makes the call. It's designed to support your people, not replace them.

What payers does Guardian cover?

Guardian analyzes claims against the policies of all major payers. The platform continuously updates as payer guidelines change, so your group stays current without manual burden.

How much can we expect to recover?

Results vary by group, but our clients prevent up to 46% of denials and recover significant revenue through smarter appeals. Request a demo to see what's possible for your specific situation.

Can Protego fight my denials for me?

We offer a white-glove service for clients that want to offload their AR using our in-house experts and our proprietary AI-powered tools.

What is the minimum provider size you will work with?

At present, we are working with groups that have at least 7 billing providers, but don't hesitate to contact us to help you build a solution that might be right for your specific needs.